Case Study: Global Employee Engagement Survey
Client: Diverse high-performance materials manufacturer
The US operation of a large global manufacturer was striving to position itself as a great place to work.
In support of this effort, they wanted to better understand the employee experience and gain employee feedback; but each business was collecting different data in different ways making it difficult to analyze themes and opportunities for improvement.
The client had a positive previous experience with CCI’s engagement survey at the US headquarters and decided to cascade this survey across the operation.
Using a common survey framework, CCI surveyed over 10,000 employees across 11 business units in 23 locations.
The survey solicited both quantitative feedback and open-ended responses.
CCI’s data analytics process produced reporting that helped the client understand the employee experience and create action plans based on the needs and opportunities at each business unit, location and functional basis.
The VP of HR and business unit leaders used the survey results to identify and address common themes and opportunities as well as those issues important to specific populations.
The ability to benchmark results internally led to significant sharing of best practices and ideas across business units and locations.
Based on the success of the US Survey, one of the largest business units retained CCI to conduct a similar survey for their global operation in 12 different languages across 17 countries.