The combination of the COVID-19 pandemic; the complexities of leading and engaging teams and individuals in a more virtual working environment; and the need to acknowledge and address issues related to racism, diversity, equity, and inclusion within the workplace have created an assortment of challenges for every organization. That all these dynamics are playing out at the same time, in a societal environment that is politically divisive and filled with fear and uncertainty, creates even greater challenges.
Given this new reality, the employee experience has been fundamentally and irrevocably altered. The needs and expectations of employees are changing—and must be met. There are no easy answers and no quick fixes, but those organizations that react and respond appropriately to the changing needs and expectations of their employees will likely evolve and thrive. Those that do not will struggle, falter, and fail.
Now is the time to gather feedback, listen to employee concerns, and work to address the issues that are impacting and informing the employee experience. In this new environment, leaders at all levels must embrace new ways of leading, communicating, and engaging their teams.
This blog series outlines the imperative action steps that HR professionals can take to help their organization address the challenges, implications, and opportunities associated with the current employee experience. Each blog in this series will highlight an important aspect of responding to the new employee experience. We hope this series provides a helpful roadmap as you work to acknowledge and address the new reality of how your employees experience, perform, and interact with your organization.